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Apply for a Job 2018-04-13T17:44:19+00:00

Working here is more than just the books and coffee; it’s a place to belong, learn, and most of all, remember why readers truly are the best kind of people. Take a look at our job descriptions and see where you would best thrive.You can easily submit your application and resume below. We look forward to getting to know you!

*Please note that jobs will be available in Fall 2018 at the earliest.

Job Descriptions

(Open each position to learn more.)

Store Manager Job Description

(A pdf of this job description can be found here.)
 
The purpose of this position is to facilitate our store and staff through:
 
Setting the precedent of ‘Every-step’ customer service to our staff,
Ensuring thoroughness and efficiency in all operations, and
Embodying our core values to customers and co-workers.
 
 
This position is Full-time and requires availability for weekdays, occasional weeknights, and partial-weekends.
 
You will be a “first responder” to all issues bookshop-related, which may include after hours or when you are not scheduled.
 
 
OVERVIEW OF POSITION:
Alongside the owners, you will be managing the staff, operations, inventory, and customer experience of Fabled Bookshop & Cafe.  You will assist in framing social media strategies, sales initiatives, and overall store direction.  We expect this person to have a passion for an unparalleled customer experience, the ability to lead and inspire a staff, and to clearly communicate with owners as well as co-workers.
 
RESPONSIBILITIES:
 
STAFF
  • Manage all HR needs alongside owners: interviewing, hiring, firing, evaluations & disciplinary meetings
  • Train new staff, as well as continually invest in and mentor current staff
  • Schedule for bookshop and events
 
OPERATIONS & INVENTORY
  • Ensure that systems are in place to move inventory onto the floor in a timely, thorough, and tidy manner
  • Work closely with owners on evaluating monthly sales cycles and formatting the business flow/operations accordingly
  • Continually monitor and control shrink, general expenses, and payroll expenses, training our staff to do the same and strategizing efficiency in these areas
  • Take initiative in maintaining the premises as a whole, communicating with owners and sub-contractors to remedy any issues to ensure the best customer experience possible
  • Make payments to vendors and assist in book-keeping responsibilities
  • Open, clear, and honest communication with owners concerning all aspects of operations and management
  • Prepare a Recap sheet every week to review with owners, including sales reports from the week before, trends from the year before, and any issues that need addressing regarding the bookshop.
 
CUSTOMER EXPERIENCE
  • Resolve any customer issue presented, ensuring the customer feels 100% heard and valued
  • Establish a precedent with co-workers as to what “Every-step” customer service means at Fabled Bookshop & Cafe, training them to do the same
  • Maintaining an overall pulse on customer experience, communicating to owners ideas for improvement and taking initiative to fill in gaps
QUALIFICATIONS
  • Must be able to lift 30 pounds, as this job is very physical and will require moving book boxes and shelving/relocating books
  • Must be able to be active and on your feet for several hours at a time
 
Buzz words for this position:
  • Excellent communicator
  • Problem-solver
  • Enjoys people
  • Casts vision
  • Organized
  • Observant
  • Encourager, but also able to give constructive criticism

Cafe Manager Job Description

(A pdf version of this job description can be found here.)

The purpose of this position is to foster and facilitate a culture of utmost hospitality through

Outstanding customer service,

Organized and efficient systems management, and

Fantastic product offerings.

This position is Full-Time and requires availability on weekdays, occasional weeknights and weekends. You will be the “first responder” to all issues cafe-related, which may include after hours or when you are not scheduled.

Responsibilities:

This position will manage the cafe, as well as maintain a consistent presence behind bar, working shifts and actively engaging in the day-to-day functions of the cafe.

STAFF

  • Manage all HR needs for the cafe alongside owners: interviewing, hiring, firing, evaluations & disciplinary meetings
  • Train new staff, as well as continually invest in and train current staff
  • Schedule for cafe (& kitchen)

SYSTEMS & BAR

  • Manage and order inventory, make payments to vendors
  • Give shape to cafe offerings and be well-versed in all aspects of product origin, preparation and execution
  • Implement systems for organization, cleanliness, product prep, storage, and general bar flow.
  • Handle any cafe repair issues and communicate to owners promptly when further assistance is needed.
  • Have basic knowledge of all equipment and how to troubleshoot malfunctions
  • Prepare a Recap sheet every week to review with owners, including sales reports from the week before, trends from the year before, and any issues that need addressing regarding the cafe.

QUALIFICATIONS

  • Must be able to lift 30 pounds, as this job is physical and will require moving inventory, kegs, etc.
  • Must be able to be active and on your feet for several hours at a time

How You Know You’re Winning

  • Every shift is adequately staffed with well-trained bartenders/baristas that have outstanding customer interactions every time
  • The bar, kitchen, and storage areas are organized, extremely clean, and run efficiently with as little waste as absolutely possible
  • We always have enough of what we need, but not excess of what we don’t
  • Our drink and food offerings are top-notch, creative, delicious and cost-effective

Buzz words for this position

  • Excellent communicator
  • Detail-oriented
  • Problem-solver
  • Enjoys people
  • Organized
  • Observant
  • Encourager, but also able to give constructive criticism

Team Leader Bookseller Position

(A pdf of this job description can be found here.)

The purpose of this position is to oversee and serve our customers, staff, and brand through:

“Every-step” customer service,

Facilitating an amazing over-all experience, and

Embodying our culture, values, and principles to customers and co-workers.

This position is part-time (16-25 hours/week) and requires availability for weekdays, weeknights,

weekends, and holidays.

OVERVIEW OF POSITION: Not only will this position be a bookseller (and all that entails), you will oversee your shift at Fabled and make sure everything is running smoothly. Our team leaders must have a highly-motivated work ethic and be able to give clear and respectful direction to other team members while keeping the flow of the space and the shift in mind. They will also be the point-person to handle any customer service concerns or shop-related issues while on shift. This position is key in our operations truly succeeding: you are the link to making the vision for Fabled a reality by enacting the ideas, operations, and culture set by the leadership team.

RESPONSIBILITIES:

  • Manage the bookshop while you are on shift, delegating to team members various tasks needed to make Fabled run efficiently
  • Lead the staff in “Every Step” customer service while on shift, and resolve any customer service issues that arise
  • Count down the drawers at the end of your shift and handle funds as directed.
  • Communicate with Store Manager and/or Owners any pressing information, such as supply needs, staff concerns, operations deficiencies, etc.
  • Follow through and lead out in any initiatives from Store Manager or Owners, implementing them on your shift and with your co-workers.

BOOKSELLER OVERVIEW:

  • Initiating with customers, serving them with unparalleled insight, kindness, and hospitality for the entirety of their experience.
  • Stocking, shelving, and organizing merchandise to give the customer the best possible experience, every single time.
  • Taking initiative to maintain the cleanliness of the shop, bathrooms, event space, and cafe as a way of hosting our guests in the most wholistic way.
  • Offering thoughtful book suggestions, continually growing in your own readership as you inspire others to do the same.
  • Ultimately, representing Fabled excellently every day by embracing your job with character, work-ethic, honesty, and excitement.

QUALIFICATIONS

  • Must be able to lift 30 pounds, as this job is very physical and will require moving book boxes and shelving/relocating books
  • Must be able to be active and on your feet for several hours at a time

BUZZ-WORDS FOR THIS POSITION

  • Takes initiative
  • Hard-worker
  • Able to delegate
  • Attentive to space and customer needs
  • Responsible and Trustworthy
  • Team-player
  • Positive attitude
  • Integrity

Bookseller Job Description

(A pdf of this job description can be found here.)

The purpose of this position is to host and serve our customers and brand through

“Every-step” customer service,

Facilitating an amazing over-all experience, and

Embodying our culture, values, and principles to customers and co-workers.

This position is part-time (12-25 hours/week) and requires availability for weekdays, weeknights, weekends, and holidays.

OVERVIEW OF POSITION:

  • Initiating with customers, serving them with unparalleled insight, kindness, and hospitality for the entirety of their experience.
  • Stocking, shelving, and organizing merchandise to give the customer the best possible experience, every single time.
  • Taking initiative to maintain the cleanliness of the shop, bathrooms, event space, and cafe as a way of hosting our guests in the most wholistic way.
  • Offering thoughtful book suggestions, continually growing in your own readership as you inspire others to do the same.
  • Ultimately, representing Fabled excellently every day by embracing your job with character, work ethic, honesty, and excitement.

QUALIFICATIONS

  • Must be able to lift 30 pounds, as this job is very physical and will require moving book boxes and shelving/relocating books
  • Must be able to be active and on your feet for several hours at a time

BUZZ-WORDS FOR THIS POSITION

  • Takes initiative
  • Hard-worker
  • Teachable
  • Friendly & Engaging
  • Enjoys serving all ages
  • Team-player
  • Positive attitude
  • Integrity
  • Avid reader
  • Multi-tasker
  • Character
  • Relates well to authority

Barista/Bartender Description

(A pdf of this job description can be found here.)

The purpose of this position is to serve a culture of utmost hospitality through:

Outstanding “Every-step” customer service, and

High-quality food and drink offerings.

This position is Part-time (12-25 hours/week) and requires availability on weekdays, weeknights, weekends, and holidays.

OVERVIEW OF POSITION

  • Prepare and serve any food items ordered from the cafe.
  • Fulfill drink orders in an efficient yet thorough manner, ensuring each order is made the right way every time.
  • Keep bar area clean and tidy while shift, and perform shift duties thoroughly at the beginning and end of each shift.
  • Bus and wipe down cafe tables, keeping the cafe areas clean and ready for the next customer.
  • This will include taking out trash, cleaning the bathrooms, and other tasks not “drink/food” related.
  • Welcome and serve each customer with intentionality and thoughtfulness.
  • Communicate to Cafe Manager any inventory needs or staffing issues.
  • Maintain a thorough and current knowledge of drink and food offerings, continually growing in your expertise and ability to communicate to customers about our products.

QUALIFICATIONS

  • Must be able to lift 30 pounds, as this job is physical and will require moving inventory, kegs, etc.
  • Must be able to be active and on your feet for several hours at a time

BUZZ-WORDS FOR THIS POSITION

  • Engaging and welcoming
  • Multi-tasker
  • Attentive to detail
  • Excellent work ethic
  • Self-motivated
  • Enjoys people of all ages and types
  • Helpful
  • Team-player

Application

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